NHS / CareDuring the COVID-19 pandemic, I worked on two web applications for the NHS, supporting volunteers.The UX research conducted for these applications involved:
- Discovery: Collaborating with stakeholders, I gained an understanding of the applications' objectives, target users, and key features through extensive desk research.
- User Persona Development: Interviews and surveys with potential volunteers helped create user personas that guided design decisions and user journeys.
- Usability Testing: Tests on wireframes and low-fidelity prototypes identified issues and gathered feedback for iterative improvements, using remote testing methods to meet project timelines.
- Iterative Design: Collaborating with the design team, I refined user interfaces to ensure consistency with NHS brand guidelines, creating intuitive and accessible designs.
- Accessibility Compliance: Thorough accessibility audits ensured compliance with WCAG 2.1 standards, addressing color contrast, keyboard navigation, screen reader compatibility, and other considerations for inclusivity.